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CA
Craig A

1 reviews | Active since Feb 2018

13 Apr 2026, 11:18

Terrible service

Still no improvement to your broker call centre. Holding for 12 minutes and counting..................

0
Replies (7)
CA
Craig A's update13 Apr 2026, 11:30
Reviewer Update
24 minutes........
CA
Craig A's update13 Apr 2026, 11:37
Reviewer Update
31 minutes...........
CA
Craig A's update13 Apr 2026, 11:46
Reviewer Update
40 minutes.............
CA
Craig A's update13 Apr 2026, 11:53
Reviewer Update
47 minutes............
CA
Craig A's update13 Apr 2026, 12:00
Reviewer Update
54 minutes. I AM NOW GIVING UP. I HAVE WORK TO DO WITH COMPANIES THAT ANSWER THEIR PHONES.
Sanlam
Sanlam's reply13 Apr 2026, 14:01
Official
Good day Craig 

We are sorry to hear of your poor client service experience.  We’re currently experiencing a high volume of requests, which may cause some delays in our response time. Thank you for your patience and understanding.

Regards
Sanlam Client Care
CA
Craig A's update13 Apr 2026, 14:40
Reviewer Update
Such *******. You can't be 'experiencing high call volumes' every day for months. Get more people if you can't keep up. It's a poor excuse to say you are just too busy. It's almost like you are saying that clients are less important than having better trained staff. I am gatvol of discussing your *** service with you.