Terrible Service

I am highly disgusted in Sanlam!

on the On the 15th of June 2018 I submitted a letter to my Broker advising them that I have changed Banks from ABSA to FNB and that my debit order needs to be updated accordingly. You will note I did this almost 2 (two) weeks prior to my debit order due date.

My Broker submitted the instruction to Sanlam on the same day. Suffice it to say that yesterday a debit order was deducted from my closed ABSA account.

Upon further investigation by my Broker it was noted that Sanlam neglected to switch my debit order. Sanlam received the request but failed to read the instruction in its entirety. Sanlam then advised that they have been trying to contact me for the last 2 weeks unsuccessfully. I am offended at this statement as I have not seen any missed calls nor have I or my Broker received any communication whatsoever that Sanlam required directness on the instruction, if Sanlam needed clarity they could have emailed myself/and or my Broker or phoned the Broker from who the instruction originated.

I am utterly disappointed that blame got shifted to myself and the broker! Sanlam it is highly distasteful to shift blame to a Customer. I no longer feel like doing business with your company