Terrible Service

<p>Sanlam Trust in Cape Town never answers their phone. I submited a claim with them for my son's trust fund requesting back to school materials. Their phone is always on voice recorder that says "We are experiencing a high volume of calls" then later it says send an email marked urgent of which I did but nothing has happened. The only reply I got is their autoreply but no one has ever contacted me directly. Sometimes it just rings until it cuts itself and i am using my last money to call them as we do not have telkom landline for their toll free number. After they say they are experiencing a high volume of calls then they are nowhere to be found as a result that they have knocked off on Monday 09/01/2017 just before 2 o'çlock . What calls volume were they experiencing for the whole day, everyday when they can even close early? Is that how I must trust them with my son's trust fund when they are failing to assist me in time. It is already time for back to school and I am a single unemployed parent and need this funds for school fees and stationery. I do not want them to handle this funds anymore because they are ***********. It is my first time to claim a little feedback was gonna help just to ensure I have sent the correct documents and all tehy need for the claim. Sanlam Trust is very unproffessional and not a good company to handle people,s finances. i am really not happy with their service at all!!!</p>