VB
Vicky B
1 reviews | Active since May 2022
26 Sept 2024, 08:59
Terrible Service
Cannot believe how terrible the service is. I have been emailing, calling and sending WhatsApp for the same issue since the 3rd with no feedback whatsoever.
I cannot access my Sanlam member portal as I am not getting any OTPs. I am not sure why as my details are captured correctly.
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
26 Sept 2024, 09:09Good day Vicky
We are sorry to learn of your poor service experience and have escalated the matter for assistance.
Sanlam Corporate will contact you once they have investigated the matter.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and have escalated the matter for assistance.
Sanlam Corporate will contact you once they have investigated the matter.
Regards
Sanlam Client Care
Sanlam's reply26 Sept 2024, 09:09
Official
Good day Vicky
We are sorry to learn of your poor service experience and have escalated the matter for assistance.
Sanlam Corporate will contact you once they have investigated the matter.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and have escalated the matter for assistance.
Sanlam Corporate will contact you once they have investigated the matter.
Regards
Sanlam Client Care
VB
Vicky B's updateReviewer Update
26 Sept 2024, 15:32Please advise on what the TAT is.
VB
Vicky B's update26 Sept 2024, 15:32
Reviewer Update
Please advise on what the TAT is.
Sanlam's replyOfficial
26 Sept 2024, 15:35Hello Vicky
We are not able to provide you with a turnaround time, but Sanlam Corporate will be in touch with you once the matter has been investigated.
Regards
Sanlam Client Care
We are not able to provide you with a turnaround time, but Sanlam Corporate will be in touch with you once the matter has been investigated.
Regards
Sanlam Client Care
Sanlam's reply26 Sept 2024, 15:35
Official
Hello Vicky
We are not able to provide you with a turnaround time, but Sanlam Corporate will be in touch with you once the matter has been investigated.
Regards
Sanlam Client Care
We are not able to provide you with a turnaround time, but Sanlam Corporate will be in touch with you once the matter has been investigated.
Regards
Sanlam Client Care
VB
Vicky B's updateReviewer Update
27 Sept 2024, 15:39I still haven't received feedback. Is Sanlam Corporate really looking into my matter?
VB
Vicky B's update27 Sept 2024, 15:39
Reviewer Update
I still haven't received feedback. Is Sanlam Corporate really looking into my matter?
Sanlam's replyOfficial
27 Sept 2024, 15:45Hello again, Vicky
Thank you for reaching out to us again.
We have relayed the message to Sanlam Corporate, and they prioritize all escalations from this platform.
Regards
Sanlam Client Care
Thank you for reaching out to us again.
We have relayed the message to Sanlam Corporate, and they prioritize all escalations from this platform.
Regards
Sanlam Client Care
Sanlam's reply27 Sept 2024, 15:45
Official
Hello again, Vicky
Thank you for reaching out to us again.
We have relayed the message to Sanlam Corporate, and they prioritize all escalations from this platform.
Regards
Sanlam Client Care
Thank you for reaching out to us again.
We have relayed the message to Sanlam Corporate, and they prioritize all escalations from this platform.
Regards
Sanlam Client Care
Sanlam's replyOfficial
01 Oct 2024, 10:11Good morning Vicky
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
Sanlam's reply01 Oct 2024, 10:11
Official
Good morning Vicky
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care