Terrible serive
<p>I have written numerous e-mails to both my broker as well as to Sanlam Life and to date I have not received any response as to why 1. You have changed my annual fee to monthly 2. Why I am now all of a sudden in arrears when I paid for the year in January, in advance as requested by my broker. I want a competant manager or supervisor to call me TODAY! The service is shocking!</p>
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Replies (2)
Sanlam's replyOfficial
07 Nov 2016, 10:53Good day
We acknowledge receipt of your complaint and apologise for the service you've experienced thus far. We will investigate the matter and provide you with feedback.
Kind Regards
Client Relations
Best regards,
Sanlam's reply07 Nov 2016, 10:53
Official
Good day
We acknowledge receipt of your complaint and apologise for the service you've experienced thus far. We will investigate the matter and provide you with feedback.
Kind Regards
Client Relations
Best regards,
Sanlam's replyOfficial
07 Nov 2016, 12:00Dear Mrs Hassam
I refer to your complaint on Hello-Peter.
I sent you an email to inform you of the progress of your request.
I arranged for proof of all payments received of this plan and am busy investigating the matter. I would like to investigate this matter in full and supply you with all the relevant information. As soon as I have it, I will inform you accordingly.
I would also like to apologise for the unnecessary inconvenience caused and how your request was handled thus far. This is not the service you a client expected.
Kind Regards
Alma Nefdt
Best regards,
Sanlam's reply07 Nov 2016, 12:00
Official
Dear Mrs Hassam
I refer to your complaint on Hello-Peter.
I sent you an email to inform you of the progress of your request.
I arranged for proof of all payments received of this plan and am busy investigating the matter. I would like to investigate this matter in full and supply you with all the relevant information. As soon as I have it, I will inform you accordingly.
I would also like to apologise for the unnecessary inconvenience caused and how your request was handled thus far. This is not the service you a client expected.
Kind Regards
Alma Nefdt
Best regards,