FC
Futhi C

1 reviews | Active since Apr 2024

09 Apr 2024, 14:12

Terrible Sanlam service. Public beware

I regret everything having any dealings with Sanlam. Their service is beyond pathetic. Their call centre staff ate generally useless, *********** and rude. Their head office is just as diabolical. The public should think twice before investing their hard money with these shared who have no interest in serving customers but just want your money. Tread very carefully and if possible, try other service providers. It's been two years that I am trying to get Sanlam to treat me fairly as a customer.

0
Replies (4)
Sanlam
Sanlam's reply09 Apr 2024, 14:21
Official
Good day Futhi

We are sorry to learn of your poor service experience and that you feel this way.

We have escalated the matter for assistance.

Regards
Sanlam Client Care
FC
Futhi C's update09 Apr 2024, 15:53
Reviewer Update
Escalation of the mater has been happening for the last two years, still no resolution. This automated response is not moving anything forward. The reality is that no one takes ownership of a customer query in this company.
Sanlam
Sanlam's reply09 Apr 2024, 16:02
Official
Hello Futhi

We have requested for a specific person to take responsibility for sorting this matter out.

We will revert back to you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply10 Apr 2024, 15:37
Official
Good day Futhi

This is to confirm that your complaint has been acknowledged and you are being assisted.

Regards
Sanlam Client Care