Terrible Sanlam service

I just gave that star to be able to write my review but sanlam does not deserve any star at all. I send out a complain to them, twice if i can recall and they never responded. I never gave them permission to debit my account,yet they keep doing it over and over again. They send me messages in which i declined to the debit order payment,yet they still debit my account every single day leaving me with all those unpaid debit order fees, as i have been unemployed for the past 3 months. They avoid giving answers to my cash back queries but are very quick to debit my account without permission. I paid the funeral policies via the easy pay nr but they still debit my account, are they not looking at their systems daily to see if a customer perhaps chose another method of payment. I sent emails twice to request them to stop doing that. I stopped calling because its either you are forever on hold or you get assistance from customer service who thinks that they are doing you a favour. They claim to care and sympathize with their clients during tough times yet their payment holiday is a joke, i regret having so many policies with them, old mutual has a payment holiday which still gives u peace of mind with sanlam payment holiday means no one is covered. Sanlam does not care about their clients during difficult times all they care about is getting their money. I want them to stop all these multiple debit orders on my account.