Terrible post Sale experience

I struggled to get someone from the call center to advise me on how to apply for a payment holiday on my RA, when I eventually had someone who explained all the requirements I comp**** and sent through the request. I received an email 3 weeks later telling me about additional items to submit and that it would they would attend to my request after 2-3 weeks. This annoyed me and so I asked to cancel, I was sent a form I needed to complete. I completed the form and returned it, only to be advised again weeks later of further items I need to send and again they noted that they would attend to my query again on another date. Dealing with Sanlam Post sale is a nightmare, why do they spend so much money advertising to obtain business they have no capacity to handle? What is the point of getting people on book when you have little capacity to maintain their policies? This is a *****ed way of doing business and it is pathetic that I now have to hassle to get my money back. I am a working mom and wife, I have very little time to spend on myself and SANLAM thinks it best to give me instructions in bits and pieces, where do you suppose i get the time, I am not sitting at home bored with nothing to do.You need to respect people, their time and business.