Terrible Policy

This are really just inefficient. Unsatisfactory to say the least. Other funeral covers payout within 24hrs from claiming. Sanlam Indie require up to 5 working days. I mean you will hardly ever have 5 working days to organize a funeral.

The claiming process you follow is also very backwards, cumbersome and inconsiderate for the social distancing protocols we should be observing as a country. I had to go 3 separate establishments to print and certify documents (bank, post net and police station). It is frankly ridiculous that a funeral policy requires this. All you should need is an ID number of the deceased and claimant. That’s all other insurers require.