TERRIBLE /PATHETIC SERVICE FROM ASSUPOL

ASSUPOL DOES NOT COMMUNICATE/GIVE FEEDBACK TO THEIR CLIENTS. I INFORMED ASSUPOL IN APRIL THAT DUE THE COVID-19 PANDEMIC THAT I WAS NOT RECEIVING A SALARY AND THEREFORE NO FUNDS WILL BE IN MY ACCOUNT TO DEBIT AND THAT THEY SHOULD CHANGE IT TO A CASH OPTION, I HAVE BEEN MAKING EFT PAYMENTS FOR THE MONTHLY PREMIUMS, BUT I HAVE BEEN RECEIVING SMS'S STATING THAT MY POLICY IS IN ARREARS, BUT I HAVE BEEN MAKING EFT PAYMENTS AND EMAILING THEM TO MAGGIE MAKASANE (***) AS THAT WAS THE ONLY EMAIL CONTACT I HAD TO EMAIL THE PROOF OF PAYMENTS TO. I AM GETTING FRUSTRATED AS REGULAR PAYMENTS ARE BEING MADE BUT IT SEEMS THAT THE PAYMENTS ARE NOT BEING UPDATED ACCORDINGLY. THIS MORNING I ONCE AGAIN RECEIVED ANOTHER SMS STATING THAT MY POLICY IS R802.34 IN ARREARS, HOW I ASK, HOW IS THAT POSSIBLE? DOES NOBODY COMMUNICATE OR DON'T DOES THE BRUNT JUST LIE WITH THE CUSTOMER TO FOLLOW UP, FOLLOW UP AND FOLLOW UP BUT ARE UNABLE TOT GET THROUGH TO THE CALL CENTRE. I HAVE HAD THIS POLICY FOR ABOUT 11 YEARS AND I WOULD REALLY THINK THAT BEING ASSUPOL SO LONG THAT THE CUSTOMER SERVICE WOULD REALLY BE BETTER