Terrible Experience with Customer Service.

I have called multiple times in the past week trying to follow up on Refund !!! I was told this would be processed in 7 days and I submitted the refund on the 29th of July already!! Money went off my account when I had already cancelled the policy ! Tried sending the compliance department a query and the mailboxes are all full. This is such poor treatment especially during these financially hard times during covid 19.