Terrible experience!

Sanlam customer experience is appalling. A claim was lodged on the 4th of February 2025. I was told it will be processed within 30 working days (17th March). On the 17th of March nothing was received, I followed up and I was then told it will be paid with 5 working days - 25 March nothing was paid. On the 26th an incorrect amount was paid and I was told they are now transferring the preservation amount to another pension fund , that’s was causing a delay and it would take another 10 working days. I called the other pension fund on the 27th to ask about the delay. The other pension fund has confirmed there’s no delay from their side, it is Sanlam whom has sent documentation on the 27th which is 40 working days later than when they were supposed to. On the 28th (today) , they told the other pension fund says I have completed the form correctly. I called the other pension fund today and they said that is not the case. Sanlam is in violation of its promise to process within 30 working days, additionally they have paid an incorrect amount of money to me and they violated POPI by exposing another client’s details to me. Service delivered by Phindile Mkhize, Sade Arends, Ruvendran Moodley and all their call centre agents - Ziyanda, Mpumelelo, Sina, Bonolo, Mbali) is shocking.