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marishca P
1 reviews | Active since Apr 2012
11 Oct 2024, 11:26
**Terrible Customer Service - No Response for a Week!**
**Terrible Customer Service - No Response for a Week!**
We have been trying for an entire week and a half to get through to your customer service with no luck! My husband has spent hours on hold, only to be forced to hang up and try again. We’ve emailed, sent WhatsApp messages, used the app, and even requested callbacks every single day—still no response!
This is beyond frustrating, and it's unacceptable. You seriously need to improve your customer service. Hire more staff if necessary to handle the volume of requests, because right now, it’s impossible to get any help. Please, have someone contact us as soon as possible. This experience has been nothing short of a nightmare.
Numbers we’ve tried: ***, ***.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
11 Oct 2024, 11:32Good day marishca
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply11 Oct 2024, 11:32
Official
Good day marishca
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's replyOfficial
14 Oct 2024, 13:12Good afternoon
We have received feedback that Sanlam Corporate has been in touch with you and that they will be assisting you further.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you and that they will be assisting you further.
Regards
Sanlam Client Care
Sanlam's reply14 Oct 2024, 13:12
Official
Good afternoon
We have received feedback that Sanlam Corporate has been in touch with you and that they will be assisting you further.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you and that they will be assisting you further.
Regards
Sanlam Client Care
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marishca P's updateReviewer Update
15 Oct 2024, 14:13Had one phone call yesterday,lady said she will get back to us and no response whatsoever again... Sanlam seems to like the waiting game
mP
marishca P's update15 Oct 2024, 14:13
Reviewer Update
Had one phone call yesterday,lady said she will get back to us and no response whatsoever again... Sanlam seems to like the waiting game
Sanlam's replyOfficial
15 Oct 2024, 14:22Good afternoon
We have followed up with Sanlam Corporate by relaying your message to them.
Regards
Sanlam Client Care
We have followed up with Sanlam Corporate by relaying your message to them.
Regards
Sanlam Client Care
Sanlam's reply15 Oct 2024, 14:22
Official
Good afternoon
We have followed up with Sanlam Corporate by relaying your message to them.
Regards
Sanlam Client Care
We have followed up with Sanlam Corporate by relaying your message to them.
Regards
Sanlam Client Care