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Simone S

1 reviews | Active since Aug 2020

27 Mar 2025, 09:24

Terrible customer service - Claims

Absolutely the worst service one could ask for after months of following up trying to get through e-mails/whatsapp and phone , you struggle to get any answers and when you finally do you get the same response it will take 30 days if all documents are correct - but no response if all documents are received, every e-mail takes almost a month to be responded to and always the same response. Very frustrated with Sanlam's terrible service.

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Replies (7)
Sanlam
Sanlam's reply27 Mar 2025, 09:26
Official
Good day Simone   
 We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
 
 Regards
 Sanlam Client Care 
SS
Simone S's update27 Mar 2025, 10:37
Reviewer Update
and I will be the same generic response as all the previous complaints
Sanlam
Sanlam's reply01 Apr 2025, 11:16
Official
Hello Simone

We have received feedback that Sanlam Corporate has been in touch with you via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care 
SS
Simone S's update23 Apr 2025, 10:17
Reviewer Update
Still no assistance to date
Sanlam
Sanlam's reply23 Apr 2025, 10:30
Official
Good day Simone

We have followed up with Sanlam Corporate for urgent assistance.

Regards
Sanlam Client Care
SS
Simone S's update10 May 2025, 10:54
Reviewer Update
So is this process going to take another six months?
Sanlam
Sanlam's reply10 May 2025, 10:58
Official
Hello Simone

We suggest replying to the email you have received from Sanlam Corporate for any further assistance you require.

Regards
Sanlam Client Care