Terrible Customer Service

Item: Sanlam
Rating: 1
Author: Mariska C

I've been waiting to speak to an agents for 30 minutes with no option to request a call back.

2 queries...

1. I forgot my password and can't reset it because my cellphone number changed. I can't update my cellphone number because they send a OTP to the cellphone number on my policy. Now...does that make ANY SENSE at all?

2. I wanted to get an update on a payout request.

How difficult can it be???

Helpful (0)

Replies (3)

Sanlam's replyOfficial

13 Apr 2026, 13:02

Good day Mariska We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam SKY. Regards
Sanlam Client Care

Sanlam's reply13 Apr 2026, 13:02

Official

Good day Mariska We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam SKY. Regards
Sanlam Client Care

Sanlam's replyOfficial

13 Apr 2026, 16:43

This is to confirm that you were contacted via email.

Regards
Sanlam Client care

Sanlam's reply13 Apr 2026, 16:43

Official

This is to confirm that you were contacted via email.

Regards
Sanlam Client care

Mariska C's updateReviewer Update

13 Apr 2026, 17:03

Good day,

Thank you for the update.

Mariska C's update13 Apr 2026, 17:03

Reviewer Update

Good day,

Thank you for the update.