Terrible Customer Service and Unwarranted Threats to Cancel My Policy

I am beyond frustrated with the customer service from Sanlam]. I’ve called countless times to resolve an issue with my policy, yet every interaction has been met with poor service, unhelpful responses, and no real solutions. Despite my efforts to get the help I need, I felt completely disregarded.

To make matters worse, I was recently sent a letter threatening to cancel my policy due to a payment issue that was not caused by me. The letter arrived long after the payment due date, leaving me with little to no time to take action. Why wasn’t I notified through email or given the chance to resolve this in a timely manner? The lack of proper communication is inexcusable.

I’ve been trying to make payment arrangements and work things out, but instead of offering any support or flexibility, I’m being threatened with cancellation. This level of service is appalling, and I’m seriously reconsidering my relationship with Sanlam

If you're looking for a company that actually values its customers and offers effective support, look elsewhere. I will not tolerate being treated this way.