Terrible customer service

Called last week to follow up on a provident fund withdrawal. Agent i spoke to said that all was in order and the claim sits with sars. Followed up this week and the new agent says that the claim was never submitted to sars and that there are discrepancies with the claim forms. The agent then proceeds to tell me that I need to call my ex employer to follow up. Terrible customer service. No call backs from supervisors or turnaround times available.