Terrible customer Service

Item: Sanlam
Rating: 1
Author: Seshnee S

The customer service I receive from this company is **********. I was transferred to few departments before being told to eventually email customer service. Took a week to respond with the incorrect information that I requested. it’s been another 3 days since I rep**** and still no response.

Helpful (0)

Replies (5)

Sanlam's replyOfficial

27 Mar 2024, 08:32

Good day Seshnee

We are sorry to hear of your poor client service experience. Please respond to our private message.

Regards
Sanlam Client Care

Sanlam's reply27 Mar 2024, 08:32

Official

Good day Seshnee

We are sorry to hear of your poor client service experience. Please respond to our private message.

Regards
Sanlam Client Care

Seshnee S's updateReviewer Update

27 Mar 2024, 08:49

Email address provided but you can also use this reference for the call logged wf_***7

Seshnee S's update27 Mar 2024, 08:49

Reviewer Update

Email address provided but you can also use this reference for the call logged wf_***7

Seshnee S's updateReviewer Update

27 Mar 2024, 09:56

Nothing stops you from emailing the client though

Seshnee S's update27 Mar 2024, 09:56

Reviewer Update

Nothing stops you from emailing the client though

Sanlam's replyOfficial

27 Mar 2024, 11:27

This is to confirm that your complaint has been acknowledged by Sanlam Corporate and they will be assisting you further.

Regards
Sanlam Client Care

Sanlam's reply27 Mar 2024, 11:27

Official

This is to confirm that your complaint has been acknowledged by Sanlam Corporate and they will be assisting you further.

Regards
Sanlam Client Care

Seshnee S's updateReviewer Update

27 Mar 2024, 11:31

Thank you

Seshnee S's update27 Mar 2024, 11:31

Reviewer Update

Thank you