Terrible customer service

Item: Sanlam
Rating: 1
Author: Gavin B

I’m trying to get a copy of a RA tax certificate. I’m based overseas so communication is via email. There lack of feedback is shocking. I have tried several times and all I get is automated responses.

Helpful (0)

Replies (3)

Sanlam's replyOfficial

10 Jul 2019, 10:04

Dear Gavin

We acknowledge receipt of your complaint.

Your request has been sent for urgent handling.

Kind regards

Client Relations

Sanlam's reply10 Jul 2019, 10:04

Official

Dear Gavin

We acknowledge receipt of your complaint.

Your request has been sent for urgent handling.

Kind regards

Client Relations

Gavin B's updateReviewer Update

11 Jul 2019, 09:51

My issue has been resolved. Thank you for the quick and efficient service after hearing of my concern

Gavin B's update11 Jul 2019, 09:51

Reviewer Update

My issue has been resolved. Thank you for the quick and efficient service after hearing of my concern

Sanlam's replyOfficial

11 Jul 2019, 10:21

Dear Gavin

Thanks for informing us

Kind regards

Client Relations

Sanlam's reply11 Jul 2019, 10:21

Official

Dear Gavin

Thanks for informing us

Kind regards

Client Relations