Terrible Customer Service

I contacted Sanlam on Wed, 15 May 2019, 11:57 with regards to my late brother's funeral policies, he had several of them with Sanlam Sky (six to be exact). But to my surprise only one policy got paid out and the rest of the other policies never paid out. I then proceeded to contact sanlam about this matter, however, the response I got from the consultants was unsatisfactory and the stories I was told by different consultants were conflicting. I lodged a complaint on the said date but I havent been contacted by Sanlam. This is distressing because we still have outstanding debt to settle from the funeral.