JM
James M
1 reviews | Active since Aug 2024
20 Oct 2025, 15:37
Terrible Customer Service
Shocking customer service.
Takes hours to get anyone on the phone. Email is even worse. It's practically impossible to get ahold of anyone.
I have been trying to get into the app but none of my retirement investments show up, my name and ID number is apparently not on their system according to their customer service agents.
So I email them asking for further assistance, eventually get a response about a day later asking for my information, which I provided.
No one has responded to me in 5 days, despite following up multiple times.
Incredibly frustrating and a complete lack of customer service.
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
20 Oct 2025, 15:45Good day James We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply20 Oct 2025, 15:45
Official
Good day James We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's replyOfficial
20 Oct 2025, 16:17Good day James
This is just to confirm that we have arranged for Sanlam Corporate to contact and assist you.
Regards
Sanlam Client Care
This is just to confirm that we have arranged for Sanlam Corporate to contact and assist you.
Regards
Sanlam Client Care
Sanlam's reply20 Oct 2025, 16:17
Official
Good day James
This is just to confirm that we have arranged for Sanlam Corporate to contact and assist you.
Regards
Sanlam Client Care
This is just to confirm that we have arranged for Sanlam Corporate to contact and assist you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
20 Oct 2025, 16:57Hello James
We have received feedback that the Client Care team at Sanlam Corporate has sent you an email.
Please respond to it for further assistance.
Regards
Sanlam Client Care
We have received feedback that the Client Care team at Sanlam Corporate has sent you an email.
Please respond to it for further assistance.
Regards
Sanlam Client Care
Sanlam's reply20 Oct 2025, 16:57
Official
Hello James
We have received feedback that the Client Care team at Sanlam Corporate has sent you an email.
Please respond to it for further assistance.
Regards
Sanlam Client Care
We have received feedback that the Client Care team at Sanlam Corporate has sent you an email.
Please respond to it for further assistance.
Regards
Sanlam Client Care
JM
James M's updateReviewer Update
21 Oct 2025, 10:22Hi Sanlam Client Care,
I have had multiple people reach out, and I have provided all of the documentation that they have required.
However, I was promised a follow-up by multiple people and have recieved nothing.
Still, no one responds to emails or picks up your customer care line. It's such a waste of time and money.
I have had multiple people reach out, and I have provided all of the documentation that they have required.
However, I was promised a follow-up by multiple people and have recieved nothing.
Still, no one responds to emails or picks up your customer care line. It's such a waste of time and money.
JM
James M's update21 Oct 2025, 10:22
Reviewer Update
Hi Sanlam Client Care,
I have had multiple people reach out, and I have provided all of the documentation that they have required.
However, I was promised a follow-up by multiple people and have recieved nothing.
Still, no one responds to emails or picks up your customer care line. It's such a waste of time and money.
I have had multiple people reach out, and I have provided all of the documentation that they have required.
However, I was promised a follow-up by multiple people and have recieved nothing.
Still, no one responds to emails or picks up your customer care line. It's such a waste of time and money.
Sanlam's replyOfficial
21 Oct 2025, 10:26Good day James
Please respond to the email that was was sent to you yesterday for further assistance. Regards
Sanlam Client Care
Please respond to the email that was was sent to you yesterday for further assistance. Regards
Sanlam Client Care
Sanlam's reply21 Oct 2025, 10:26
Official
Good day James
Please respond to the email that was was sent to you yesterday for further assistance. Regards
Sanlam Client Care
Please respond to the email that was was sent to you yesterday for further assistance. Regards
Sanlam Client Care
JM
James M's updateReviewer Update
21 Oct 2025, 10:51I responded to it yesterday, no one responded back as I was promised.
JM
James M's update21 Oct 2025, 10:51
Reviewer Update
I responded to it yesterday, no one responded back as I was promised.