Terrible customer service

Firstly the AI operator that attends to you when you make a call is pathetic! This is the worst idea of transformation to better customer service! It takes more than 8 minutes to get passed the admin of the robot and then you still have to hold on to speak to an agent, only to be told the lines are busy. This is ridiculous and the customer service is the worst I have received. I have been a client for more than 5 years now. I can't do business with a company that has shifted its core focus in such a drastic way without considering the impact it has on their customers. Companies are trying to get ahead of AI without studying the market properly. Keep it simple. Keep it basic. No human wants to talk to a robot for 10 minutes constantly repeating themselves!