MH
Monique H
1 reviews | Active since Apr 2014
10 Mar 2026, 12:19
Terrible Customer Care
Poor customer care -
High volumes everywhere - SCclient care email - high volume alert Phone call - on for 40 min waiting - High Call volume Whatsapp Agent - NOT WORKING
How is a customer supposed to get hold of Sanlam to do simple tasks!!!! Worst service I have experienced by far from any company.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
10 Mar 2026, 12:25Good afternoon, Monique
We are sorry to learn of your poor service experience.
Please send us a private reply with the relevant ID number, as well as an indication of how we may assist you.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience.
Please send us a private reply with the relevant ID number, as well as an indication of how we may assist you.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Sanlam's reply10 Mar 2026, 12:25
Official
Good afternoon, Monique
We are sorry to learn of your poor service experience.
Please send us a private reply with the relevant ID number, as well as an indication of how we may assist you.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience.
Please send us a private reply with the relevant ID number, as well as an indication of how we may assist you.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
MH
Monique H's updateReviewer Update
23 Jun 2026, 13:34URGENT Response required I have sent countless amount of emails
MH
Monique H's update23 Jun 2026, 13:34
Reviewer Update
URGENT Response required I have sent countless amount of emails
Sanlam's replyOfficial
23 Jun 2026, 13:48Good afternoon, Monique
We are sorry to learn that you have not yet been assisted and have arranged for assistance from the responsible department.
Regards
Sanlam Client Care
We are sorry to learn that you have not yet been assisted and have arranged for assistance from the responsible department.
Regards
Sanlam Client Care
Sanlam's reply23 Jun 2026, 13:48
Official
Good afternoon, Monique
We are sorry to learn that you have not yet been assisted and have arranged for assistance from the responsible department.
Regards
Sanlam Client Care
We are sorry to learn that you have not yet been assisted and have arranged for assistance from the responsible department.
Regards
Sanlam Client Care
Sanlam's replyOfficial
23 Jun 2026, 15:58Good afternoon, Monique
We have received feedback from Sanlam Corporate that they have sent you an email.
Regards
Sanlam Client Care
We have received feedback from Sanlam Corporate that they have sent you an email.
Regards
Sanlam Client Care
Sanlam's reply23 Jun 2026, 15:58
Official
Good afternoon, Monique
We have received feedback from Sanlam Corporate that they have sent you an email.
Regards
Sanlam Client Care
We have received feedback from Sanlam Corporate that they have sent you an email.
Regards
Sanlam Client Care