TERRIBLE, APPALLING AND DISGUSTING BEHAVIOUR

Good day

1. I refer to the above and claim registered on 25/04/2023. 2. I have been calling for assistance since then and have been met with rude and disrespectful behaviour by your agents. 3. I called on even date and twice the agents hung up on me. 4. It is quite disturbing that as a funeral FSP, where people are grieving and are claiming for their deceased family, one is met with such apathetic and hateful behaviour. I am particularly aggrieved at the lack of empathy, respect, compassion and sense of urgency. This gives a bad name for the FSP. 5. I am an employee in the Legal, Risk and Compliance Department and as an aggrieved employee and in the best interest of my employer, it is my obligation to report these incidents to consider the relationship we have with SAFRICAN. 6. I am appalled and triggered emotionally and psychologically because this is not how service providers in your nature of work should conduct themselves or behave. It can cause serious reputational damage. Your agents are terrible people. 7. Kindly investigate each and every agent I was on the phone with since 25/04/2023 and more specifically the 3 calls that hung up on me on even date as I was outlining my unfortunate situation that remains unresolved today, 5/05/2023.