Terrible and worst experience ever

This is disgusting, my mom passed away a year ago, still her disability fund is not paid out, that should have been paid when she was still alive. Sanlam asked for documents, we sent them, but they keep asking for the same documents, my dad gives them authority to talk to me, but still every time i call they need authority again. They need to send me documents in order for my dad to be paid but still no one is assisting and sending me the documents, we have been sent from pillar to post with no help whatsoever. I must say this is the worst place to take out any policy's, they always have excuses and they really just do not want to assist at all.