Terrible and ******** customer care

I have settled my balance last week, I have requested the paid up letter many times and also wrote on their Facebook page that I need help with the paid up letter but no one is willing to help me, I fail to understand what's wrong with their customer care, I am now tired of asking the same thing the whole week. I am experiencing terrible service from Sanlam. I regret doing business with Sanlam, they are not reachable. I will never recommend anyone to Sanlam. I am so angry now I wish I had contact number of the CEO maybe my request was gona be attended fast. M so ****ed.