Terrible administration/customer service

I am currently in the process of filling my tax return and I am met with a challenge, Sanlam sent me an IRP5 form for my pension fund withdrawal, which shows the period 2025/2026 and SARS need this adjusted for the current tax period of 2024/2025. I have sent countless emails made even more phone calls and spoken to different people however my issue has not been resolved. It is highly frustrating because I’m spending hours on the phone or even holding just to speak to someone. I cannot proceed with my tax returns until Sanlam resolves this. Such poor administration it’s highly highly frustrating. If I could rate less than one I would do so!!!!