Terribe Service and Wrong Info

Submitted RA cash out form on 20 March with nothing outstanding. I followed up a few days later and only then was the agent sending it to the "right department" I followed up on whatsapp and expected completion date was today 05 April 2024, so i called Sanlam and i was told it is rather 17 April. Does it really take this long to pay out funds? what is your TAT on this? This is really terrible srvice. Your staff need training on assisting clients properly, you cant chop and change statement everytime with no valid reasons. explain to a client why the TAT is so many days and that funds should be in thier account on this day +- Not just "expected payment date is 05 April" and then on 05 April "expected payment date is 17 April" how??????!!!! Frustarted and unhappy Nthabiseng Tau ***