ZH
Zanele H

1 reviews | Active since Oct 2023

07 Nov 2023, 21:51

Termination of trust fund

Hi it's Zanele again, last week I spoke to the Accounts manager from Sanlam and she requested affidavits from me and my son of which we submitted on Thursday and on Friday she sent an email confirming that she has received the affidavits including a school letter.she said she'll be in contact once the client has responded (momentum)I don't know how long that will take cause already we have waited for more than 60 days for my son's termination to be finalized.

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Replies (2)
Sanlam
Sanlam's reply08 Nov 2023, 07:56
Official
Good day Zanele

We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Trust.

Regards
Salam Client Care
Sanlam
Sanlam's reply09 Nov 2023, 12:41
Official
Good day Zanele

This is to confirm that you have been contacted and Sanlam Trust will be assisting you further.

Regards
Salam Client Care