Termination of trust delay

I am extremely disappointed with Sanlam’s service. Over a month ago, I received an email stating that my trust account had been terminated and that I needed to submit documents for the transfer of the remaining funds. I submitted everything as requested, and the process was said to take a month. It has now been longer with no communication or response to my follow-up emails. I have been left in the dark. This delay has disrupted my education, as all maintenance support stopped with the trust termination, leaving me without the means to attend school