Temporary disability claim

My name is Matsobane Sathekge and I am currently on temporary disability since January 2025. My employer started the process to claim for temporary disability from January 2025 and they confirmed the claim is approved but to date SANLAM is giving us the run around because they keep saying they waiting for payment instruction form from employer but my employer confirmed that they submitted everything. We have been contacting SANLAM and on the 16th April the consultant we spoke to confirmed that the claim is at the final stage where they are busy with calculations and payment will be made within 10 days of receipt of the completed form which was received on the 11 April 2025 however to my surprise today I did not get a cent from SANLAM for the disability claim , when we called they are now saying there is a form outstanding which they failed to explain on the 16th April. We made contact with my employer today and they did not receive any form from SANLAM

My family is starving because we are a family of 5 is depending on mine & my daughter's salary to survive. Now my daughter is carrying all the burden when a trusted Insurance company is supposed to pay my disability claim is not assisting us.

Please help me. I am frustrated. I don't know what to do