Telling the people lies

Sanlam trust is now apart of capital legacy It’s almost been a year for my poor Father in law. He does not work has to survive on a state pension. Has a full house hold with a car and insurances to pay to. He was not oblivious to the amount of time that her estate will take. They making empty promises. Yumna the executive told him by end December early January this poor estate has been passed from person to person. Last year they gave him an advance but because he had all the piles up bills it quickly ran up. He has now encountered an urgent matter and asked for help. His email was answered saying she needs to ask the manager he asked them to since Thursday no one has answered him. We obviously try and support as much but how much longer must he beg, I definitely won’t recommend anyone to take your will/ estate to them they don’t act in the best interest of your loved one the only time we had great communication was when we came to this platform and that’s so unfair. I’m merely doing this cause I see his distress about this situation and how he has sleepless nights of worry. They say they waiting on the executive to sign off so it can go to the masters but the advert that was placed finished thw 24/12/2023 then the next step Was the signing and then to the masters. We fully aware it’s been hoildays but they closed 27-29 December. I’m utterly disgusted at how little respect they giving him and his asking for an additional advance cause it’s very urgent he was going according to the promises made to him January is almost in the middle and still nothing Do better! Treat your seniors better!