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phoziswa D

1 reviews | Active since Mar 2013

29 Mar 2016, 09:46

Teddy Khosa (SanlamSky) [Email Removed]

Good day SANLAM SKY<br> <br> On the 1 February 2016 I sent through three forms for my policies to be debited to date that has not been done.<br> <br> I called the call centre today and the agent tells me that they never received my forms.<br> <br> I have the fax report that proves that it was sent through, how difficult is it to reactivate a stop order . I mean really how many times must I send the same forms. It has been two months and this has not been done I have to call the call centre each time absolutely unacceptable!!!!!! <br> <br>

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Replies (1)
Sanlam
Sanlam's reply29 Mar 2016, 10:00
Official
Hello ladyP21,

Thank you for bringing this matter to our attention.

I will make sure that it is dealt with as soon as possible. I do apologise for any inconvenience caused.

Kind regards
Leigh-Roy Apollis
Consultant: Client Relations