Teach your call center agents manners!!!!

I called to get assistance with a tax certificate that is missing on the SARS side after my claim was paid and as a result I cannot submit my tax return.

I spoke to an agent named Dieketseng. Please, at the very least train your agents how to communicated. She kept cutting my tongue when I tried to give her the back story of my query and she is dismissive.

I agree that some problems she cannot solve but there is no need to be rude and impatient. Had I mirrored her with the same attitude she was addressing me with....then I become the bad person. All I needed was clarity and way forward I was not expecting her to perform miracles.

On another note....when a claim is finalized, why does Sanlam not submit the tax certificates to SARS?