BS
Busisiwe S
1 reviews | Active since Apr 2012
08 Oct 2021, 14:47
Tax returns on directive not done by Sanlam
I am unable to do my tax returns due to Sanlam hasn't done my returns yet the directive was issued in 2021 tax year, am being told by their contact center to wait as they still busy with this. I only found out about this when I went to SARS with no communication from Sanlam at all. I want this resolved ASAP, as I have waisted money going to SARS for nothing to be turned back because of them.
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
08 Oct 2021, 15:03Dear Busisiwe
We acknowledge receipt of your complaint. We have escalated your matter to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. We have escalated your matter to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply08 Oct 2021, 15:03
Official
Dear Busisiwe
We acknowledge receipt of your complaint. We have escalated your matter to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. We have escalated your matter to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
11 Oct 2021, 09:30Dear Busisiwe
We received feedback that our consultant called you and confirmed that they are busy with your request.
Kind regards,
Sanlam Client Relations
We received feedback that our consultant called you and confirmed that they are busy with your request.
Kind regards,
Sanlam Client Relations
Sanlam's reply11 Oct 2021, 09:30
Official
Dear Busisiwe
We received feedback that our consultant called you and confirmed that they are busy with your request.
Kind regards,
Sanlam Client Relations
We received feedback that our consultant called you and confirmed that they are busy with your request.
Kind regards,
Sanlam Client Relations
BS
Busisiwe S's updateReviewer Update
11 Oct 2021, 09:55I completely disagree, no phone call has been received from any consultant.
BS
Busisiwe S's update11 Oct 2021, 09:55
Reviewer Update
I completely disagree, no phone call has been received from any consultant.
BS
Busisiwe S's updateReviewer Update
11 Oct 2021, 15:00It is now 14h51 still no phone call from Sanlam even though on their response they have advised that I have been contacted by contact center agent, which was a mere lie., I took an initiative called them again, the contact center don't even know what needs to be done.. what a mess is this? How can they do a tax directive for 202, but pay me a year after and not do returns, does their staff know what they are doing? This is my second complain with regards to Sanlam pathetic service even last year I experience the same issue with regards to their service., this time I will be sending all this correspondence to all social medias.
BS
Busisiwe S's update11 Oct 2021, 15:00
Reviewer Update
It is now 14h51 still no phone call from Sanlam even though on their response they have advised that I have been contacted by contact center agent, which was a mere lie., I took an initiative called them again, the contact center don't even know what needs to be done.. what a mess is this? How can they do a tax directive for 202, but pay me a year after and not do returns, does their staff know what they are doing? This is my second complain with regards to Sanlam pathetic service even last year I experience the same issue with regards to their service., this time I will be sending all this correspondence to all social medias.
Sanlam's replyOfficial
12 Oct 2021, 11:48Dear Busisiwe
We addressed this with the consultant, and they have confirmed that they tried calling you again. They will try to call you again during the course of the day.
Regards,
Sanlam Client Relations
We addressed this with the consultant, and they have confirmed that they tried calling you again. They will try to call you again during the course of the day.
Regards,
Sanlam Client Relations
Sanlam's reply12 Oct 2021, 11:48
Official
Dear Busisiwe
We addressed this with the consultant, and they have confirmed that they tried calling you again. They will try to call you again during the course of the day.
Regards,
Sanlam Client Relations
We addressed this with the consultant, and they have confirmed that they tried calling you again. They will try to call you again during the course of the day.
Regards,
Sanlam Client Relations
BS
Busisiwe S's updateReviewer Update
12 Oct 2021, 14:41the matter has been reolved
BS
Busisiwe S's update12 Oct 2021, 14:41
Reviewer Update
the matter has been reolved
Sanlam's replyOfficial
12 Oct 2021, 15:43Dear Busisiwe
We are glad to hear that your matter was resolved.
Kind regards,
Sanlam Client Relations
We are glad to hear that your matter was resolved.
Kind regards,
Sanlam Client Relations
Sanlam's reply12 Oct 2021, 15:43
Official
Dear Busisiwe
We are glad to hear that your matter was resolved.
Kind regards,
Sanlam Client Relations
We are glad to hear that your matter was resolved.
Kind regards,
Sanlam Client Relations