Tax free Withdrawal request :***X2

I submitted a tax-free withdrawal request on 17 December 2025. I only received an automated email stating that my request would be completed on 05 January 2026. After that, I received no further communication.

When I followed up via email, I again received an automated response indicating that my request would now be completed on 04 February 2026. This delay was not explained.

I then contacted Sanlam and spoke to an agent who informed me that the matter would be escalated as an urgent request. Only today was my request finally attended to.

I requested this money to cover my expenses during this time, yet the company chose to ignore my request for an extended period. I am extremely dissatisfied with the level of service I have received. Due to this poor service, I am considering cancelling my product.