TAX FREE INVESTMENT STILL NOT TRANSFERRED

I am extremely disappointed with the service from Sanlam. A year ago, I requested the transfer of both my Retirement Annuity (RA) and Tax-Free Investment to my new provider, 10X. However, Sanlam only transferred my RA and failed to transfer my Tax-Free Investment.

Over the past year, 10X has sent multiple emails following up on this matter, yet nobody at Sanlam seems willing to assist or provide proper feedback. The lack of communication and poor service has been incredibly frustrating.

I expected much better service and professionalism from a company like Sanlam. This issue has been dragging on for far too long without resolution.