VS
Valerie S
1 reviews | Active since Oct 2024
29 Oct 2024, 17:09
Tax free account withdrawal
@Sanlam,can you please attend to my request to withdraw MY money from Tax-Free account. I have called, I have emailed and no help. It's frustrating, I have emergencies I need to attend to. Can I please have my money. If I am struggling to withdraw my own money, how bad would it be when my beneficiaries have to submit claims. Your customer service is so poor. This us unacceptable. All automated systems leads nowhere, email, customer service line, WhatsApp, all useless
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
29 Oct 2024, 17:13Good day Valerie
We are sorry to learn of your negative serivce experience and would like to assist.
We will be sending you a Private reply.
Regards
Sanlam Client Care
We are sorry to learn of your negative serivce experience and would like to assist.
We will be sending you a Private reply.
Regards
Sanlam Client Care
Sanlam's reply29 Oct 2024, 17:13
Official
Good day Valerie
We are sorry to learn of your negative serivce experience and would like to assist.
We will be sending you a Private reply.
Regards
Sanlam Client Care
We are sorry to learn of your negative serivce experience and would like to assist.
We will be sending you a Private reply.
Regards
Sanlam Client Care
VS
Valerie S's updateReviewer Update
29 Oct 2024, 17:16Another automated response from Sanlam. This is really bad.
VS
Valerie S's update29 Oct 2024, 17:16
Reviewer Update
Another automated response from Sanlam. This is really bad.
Sanlam's replyOfficial
29 Oct 2024, 17:28Hello Valerie
Apologies if our response seemed like it was automated.
Please be assured that it is not.
We have received your Private reply and will respond to it.
Regards
Sanlam Client Care
Apologies if our response seemed like it was automated.
Please be assured that it is not.
We have received your Private reply and will respond to it.
Regards
Sanlam Client Care
Sanlam's reply29 Oct 2024, 17:28
Official
Hello Valerie
Apologies if our response seemed like it was automated.
Please be assured that it is not.
We have received your Private reply and will respond to it.
Regards
Sanlam Client Care
Apologies if our response seemed like it was automated.
Please be assured that it is not.
We have received your Private reply and will respond to it.
Regards
Sanlam Client Care
Sanlam's replyOfficial
04 Nov 2024, 07:46Good day Valerie
This is to confirm that you have been contacted and your payment was finalised.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and your payment was finalised.
Regards
Sanlam Client Care
Sanlam's reply04 Nov 2024, 07:46
Official
Good day Valerie
This is to confirm that you have been contacted and your payment was finalised.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and your payment was finalised.
Regards
Sanlam Client Care