Tax certificate mistake and two weeks to respond

Item: Sanlam
Rating: 1
Author: Herman L

I have phoned and phoned again. Mailed.Waited two weeks for a response. There is a mistake on one of my tax certificates. I cannot submit to SARS. YOU have to submit it again to SARS. It took you two weeks to respond to my email. TWO WEEKS!!!! Now the response is wrong too. You should have known it is tax season and that you would need more people on the phones. Cannot hold on for half an hour every time. Please contact me extremely urgently.

Helpful (0)

Replies (3)

Sanlam's replyOfficial

04 Aug 2025, 17:07

Good day Herman

We are sorry to hear that the matter has not yet been resolved and have requested urgent assistance from the responsible department.

Regards
Sanlam Client Care

Sanlam's reply04 Aug 2025, 17:07

Official

Good day Herman

We are sorry to hear that the matter has not yet been resolved and have requested urgent assistance from the responsible department.

Regards
Sanlam Client Care

Herman L's updateReviewer Update

04 Aug 2025, 17:23

Why such fast responses on HelloPeter? Automated I guess?
I will be waiting for your call or email.

Herman L's update04 Aug 2025, 17:23

Reviewer Update

Why such fast responses on HelloPeter? Automated I guess?
I will be waiting for your call or email.

Sanlam's replyOfficial

11 Aug 2025, 15:43

Good afternoon Herman

We have received feedback that Sanlam Corporate has sent you an email.

Please respond to it for further assistance.

Regards
Sanlam Client Care

Sanlam's reply11 Aug 2025, 15:43

Official

Good afternoon Herman

We have received feedback that Sanlam Corporate has sent you an email.

Please respond to it for further assistance.

Regards
Sanlam Client Care