WR
Werner R

1 reviews | Active since Dec 2018

02 Nov 2021, 17:22

Tardy service from Sanlam .

To try and get hold of someone at Sanlam is like trying to bind a honest politician . If you want to speak to someone for a new loan , no problem . But if you want to speak to someone about an existing loan , you have better chance of getting flooding rain in the Kalahari . Once they have you they don't care . After putting a lump sum into my paint acc I wanted so speak to someone and ask some questions . To no avail . The service from Sanlam is absolutely tardy to say the least .

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Replies (2)
Sanlam
Sanlam's reply02 Nov 2021, 17:26
Official
Dear Werner

We acknowledge receipt of your complaint.  Your matter was escalated to the relevant department for further investigation. 

Kind regards 
Sanlam Client Relations 
Sanlam
Sanlam's reply04 Nov 2021, 11:27
Official
Dear Werner

We were informed that a consultant has contacted you.  We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department.  Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations