Taking time to finalise claim

Hello,

I am extremely disappointed with the service I received. My previous employer submitted a request on August 23rd to transfer funds to my new pension fund and pay a portion directly into my account. I provided all the necessary information, which was acknowledged by the company. However, when I checked the dashboard, it no longer shows any funds, suggesting that the claim may have been processed but the payment to my account was not made.

I have repeatedly called their service line, often waiting on hold for over 30 minutes without assistance. I also tried reaching out via their WhatsApp number, but that was equally unhelpful. I am very unhappy with the service,