TAKING MONEY WITHOUT COLSULTING WITH CUSTOMERS

THANK U SANLAM DUE TO U I WILL HAVE NO ELECTRICITY U TOOK R1024.36 OF MY ELECTRICITY BILL I WILL NEVER EVER BORROW FROM U AGAIN AND FEEL TO LEAVE EVERY PRODUCT ASSOCIATED WITH SANLAM LET ME TELL U NICE WHERE IT CAME FROM I NEEDED TO SKIP A DEBIT ORDER IN NOVEMBER BECAUSE OF A MUNICIPALITY MISHAP I HAD TO SKIP ALL MY DEBIT ORDERS AND MADE ARRANGEMENTS TO PAY R500.00 EACH MONTH SO GOOD DECEMBER WENT WELL U GUYS TOOK WELL JANUARY WENT WELL U TOOK GOOD FEBRUARY WENT WELL U TOOK OFCOURSE I WAS PHONED EVERY TIME BEFORE IT HAPPENED SO ALL OF A SUDDEN IT STOPPED .. THOUGHT OK ALL FINE AND THEN LAST MONTH WICH IS 31-05-2021 I GOT THIS MESSAGE THAT SAY IM IN ARREARS WOW WHAT NOW OKAY THE TEXT SAID REPLY WITH 1 TO CALL BACK AND 2 TO ARRANGE DEBIT ORDER 3 TIMES I REP**** 1 AND CALLBACK HAPPENED WITH HOLDING ON FOR 20MINITUES THEN HANG UP AND BY ACCIDENT I PRESSED 2 AND GOT AND EMAIL THAT STATED IT WILL BE DEDUCTED AND I REP**** BY SAYING WONT HAVE FUNDS AND YET THEY TOOK MY MONEY WITH OUT PHONING ME PLEASE U CAN LOOK AT THE E MAIL I REP**** ON