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stephanus V

1 reviews | Active since Feb 2014

16 Oct 2020, 13:25

Taking forever to refund

I have cancelled my life insurance with Sanlam and yet they debited me. when I enquired about this, I spoke to a lady by the name Anthea Abrahams. She confirms that she will reverse the funds and that it would take 14 days to sort out. On the 14th of October, I have received an e mail, confirming my details for the refund. 2 days have passed and I have not received my money yet. I send another e mail to Sanlam and now i am receiving a response that it will only be finalized on the 29th. Why is Sanlam quick enough to take your money my takes forever to refund it back. Is this an excuse to prolong the refund process on order to draw interest on their clients accounts?

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Replies (2)
Sanlam
Sanlam's reply16 Oct 2020, 13:41
Official
Good day, Steph**** We are mindful that the client experience was not perhaps what you expected.  We are committed to change it.  It is for this purpose that your case was now escalated to the relevant department for urgent attention.  Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant.  We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations

Best regards,

Sanlam
Sanlam's reply19 Oct 2020, 08:19
Official
Good day, Steph****

We sincerely apologise for the service experience received. 
Due to the protection of your personal information, Our consultant has made contact with you  to discuss the progress of your payment. 
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations

Best regards,