TAKING CUSTOMERS FOR GRANTED

I have been with Safrican Insurance since 2014 and the staff has done nothing but left a very long bitter taste in my mouth and I will never refer anyone to this insurance although they have reasonable premiums . I will rather pay more and get offered a better service else where . My policy lapsed and they advised it can be reinstated by settling all outstanding premiums . I agreed to their conditions, provided updated banking details accordingly . They debited the account I was planning on closing which by the way had insufficient funds . Unpaid fees were taken , for over month I have been trying to get assistance - no reply to emails , no answering of calls . I don't know if their planning on taking any more debit orders however they not advising either. I WANT URGENT ASSISTANCE OR A REFUND OF MY PREMIUM SINCE 2014.