Taking almost a year for Sanlam to change beneficiary on annuity

Item: Sanlam
Rating: 1
Author: zeenat K

I have been trying to change my beneficiary on my annuity since December 2020. That is 11 months ago. Sanlam provides terrible service and their consultants do not care about customer service.

Helpful (0)

Replies (4)

Sanlam's replyOfficial

02 Oct 2021, 21:21

Dear Zeenat

Please accept our apology for the service received. We have escalated your complaint to the relevant department for further investigation.

Kind regards
Sanlam Client Relations

Sanlam's reply02 Oct 2021, 21:21

Official

Dear Zeenat

Please accept our apology for the service received. We have escalated your complaint to the relevant department for further investigation.

Kind regards
Sanlam Client Relations

zeenat K's updateReviewer Update

08 Oct 2021, 18:11

Thank you for sorting out my issue so quickly

zeenat K's update08 Oct 2021, 18:11

Reviewer Update

Thank you for sorting out my issue so quickly

zeenat K's updateReviewer Update

08 Oct 2021, 18:13

After waiting nearly a year, a guy sorted out the issue in a few hours.

zeenat K's update08 Oct 2021, 18:13

Reviewer Update

After waiting nearly a year, a guy sorted out the issue in a few hours.

Sanlam's replyOfficial

11 Oct 2021, 09:28

Dear Zeenat

Please accept our apology again for your experience with us. We are glad to hear that your matter was resolved now. Thank you for also posting this comment.

We hope you have a great day.

Sanlam Client Relations

Sanlam's reply11 Oct 2021, 09:28

Official