JW
Jade W
1 reviews | Active since Jul 2025
13 Jan 2026, 11:15
System Errors and No Accountability
How many times does a customer have to make follow ups on a Gap Cover Claim when the Error is on the provider side? I have submitted a claim on the 03/11/2025 and due to system issues and two incorrect remittance was issued, follow up and escalation after escalation, the same story is sung. "Your case has been escalated." "We are waiting for IT" "The claim is being reviewed again" "I will provide feedback by end of day" "My team leader is in a meeting" - This is exhausting!
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Replies (2)0
Replies (2)
Sanlam's replyOfficial
13 Jan 2026, 11:21Good day Jade We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Gapcover. Regards
Sanlam Client Care
Sanlam Client Care
Best regards,
Sanlam's reply13 Jan 2026, 11:21
Official
Good day Jade We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Gapcover. Regards
Sanlam Client Care
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
13 Jan 2026, 12:43This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
Sanlam's reply13 Jan 2026, 12:43
Official
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,