**** system 2 pot savings widrawal

I have been trying to do the emergency saving withdrawal from Tuesday , and unable to access i am getting an error that says name provided could not matched to the account details .

I have been spoken to 5 different consaltans and everyone is telling me a different story . My employer has even sent proof of submitting all documents needed .

I am beyond upset .Sanlam Systems are not working at all and there consultants don’t know there products and there’s no one willing to help after spending hours on hold on different days