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Jop P

1 reviews | Active since Feb 2017

19 Oct 2023, 11:39

Swak diens van Sanlam Eise afdeling

Het 2 eise ingestuur op een dag en Sanlam het slegs een eis verwerk alhoewel hulle beide erken het vir ontvangs. Ek vra al van Vrydag af dag vir dag om met 'n bestuurder te praat en niemand s***el my terug nie. My 2de eis is nogsteeds nie verwerk nie.

0
Replies (5)
Sanlam
Sanlam's reply19 Oct 2023, 11:47
Official
Good day  Jop  
 
 We are sorry to hear of your poor client service experience. We have escalated your complaint to the relevant department.
 
 Regards
 Sanlam Client Care
Sanlam
Sanlam's reply19 Oct 2023, 13:53
Official
This is to confirm that you have been contacted. The relevant department will be assisting you further.

 Regards
 Sanlam Client Care
JP
Jop P's update25 Oct 2023, 03:26
Reviewer Update
Yes, with no response back from management to inform me what was the problem and what measures were put in place to stop this from happening. I did request that and no feedback since. Really a poor reflection on Sanlam, not even acknowledging their error and apologising
Sanlam
Sanlam's reply25 Oct 2023, 08:15
Official
Good day Jop  
 
 We are sorry to hear that all your concerns were not addressed. We are following up with the relevant department.
 
 Regards
 Sanlam Client Care
Sanlam
Sanlam's reply26 Oct 2023, 09:27
Official
Good day Jop

This is to confirm that you have been contacted and the additional feedback was provided to you.

Regards
Sanlam Client Care