CB
Christaline B

1 reviews | Active since Dec 2017

19 Dec 2017, 00:12

Suspicious / ********** Behaviour

I have been a client of Assupol since 2015 . I have been attempting to change the details of my beneficiaries, which were captured incorrectly by Assupol even though I provided them with the appropriate documents ( ID , Birth Certificates e.t.c) . After several visits to the Middelburg Mpumalanga-branch and phoning the call-centre count-less times , my profile details still reflects : a sister-in-law whom I don't know. As a result, I have stopped paying my premiums because I feel even in the event of my passing,my beneficiaries wont be receiving what is legally due to them,rather they'll be sent from pillar to post , while Assupol is looking for this non-existing sister- in-law. In conclusion , if I do not receive a responds from Assupol within 7 days , I will be forwarding this matter to my attorney / Law.

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Replies (1)
Sanlam
Sanlam's reply19 Dec 2017, 09:19
Official

Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.

We are really sorry that you feel our service has not been up to standard.

Our further communication with you will be by direct e-mail or phone.

For your convenience, please note our dedicated complaint channels: *** / ***.

Proudly serving.

Assupol Complaints Team