Suspicious Business Operations: Payment received but no proof of payments

I am reporting on behalf of my mother Irene Mamaphikela Irene in regard to a funeral claim that I submitted on her behalf to Sanlam Sky. My query is that Sanlam Sky failed to provide us with a proof of payment that I have been requesting from Vuyo Mbambisa. This is too suspicious in my books that a business can go over a months without providing us with a proof of payment. I Kennedy Lekoko, also did not receive any proof of payments when I submitted a claim from my late brother Ronny Lekoko of which I was nominated as a beneficiary. I need Sanlam to fashion me with two proof of payments policy number SG***0 (my claim) & my mother's claim with reference on her ID: ***.